- Published on
Stakeholder Engagement Matrix — Quick PMP Guide (with examples)
- Authors
- Name
- passpmpnow
Why this is tested a lot
Because it connects two domains:
- Stakeholder Engagement (Domain 1)
- Communication (Domain 2)
and PMI wants to see if you know the goal → move stakeholders toward supportive.
The matrix has 5 levels:
| Level | Meaning |
|---|---|
| Unaware | Doesn’t know about project or impact |
| Resistant | Knows about it but does not support it |
| Neutral | Has no strong feelings |
| Supportive | Cares and helps |
| Leading | Provides direction + champions change |
Exam Trick
If question says they block the initiative → “Resistant”
If question says they show no interest → “Neutral”
PMI rarely uses the word “skeptical”. They use “resistant”.
Your job in the exam
- Identify current engagement level
- Plan your target level
- Work communications + change mgmt to get them closer
Example:
Finance director is neutral. You want her to support your change to forecasting approach.
Correct plan: Increase engagement with tailored communication (NOT force, NOT escalate)
When do you use the matrix vs Power–Interest vs Salience?
| If question is about… | Use |
|---|---|
| Priority / who to handle first | Power–Interest Grid |
| Escalation / governance | Salience Model |
| How engaged should they be? | Stakeholder Engagement Matrix ✅ |
Very likely question stem
Which artifact do you update to reflect the desired future engagement level?
Answer: Stakeholder Engagement Assessment Matrix
NOT stakeholder register.